I’m having trouble connecting my new pair of Life Q30 to my Samsung S20FE. I had another pair of Q30’s before this one and they worked just fine.
The problem: my S20FE sees the headphone but can’t connect with it as it writes «App is required … ». I’ve downloaded the Soundcore app and I do see the Q30’s but I’m unable to go through the pairing process because nothing appears when I click on the headphones.
I’ve tried removing all other Bluetooth devices from my phone.
I’ve tried reseting connection settings.
I’ve tried rebooting my phone.
I’ve tried rebooting the headphones.
All of the above did not work. As anyone else had the same problem and if so, is there a solution ?