Call sound shifted to the left (Life A1)

#1

Hi,

when I use my new Life A1 buds for calling the caller sound is more in my left ear than in my right.

  • When I listen to music I have perfect stereo sound
  • I’m using a Samsung S9
  • When I use another headset the sound is perfectly in the middle

How can I solve this?

Cheers,
Marnix

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#2

Could be when you receive a call that it changes from stereo mode to hands free mode.

I’m on iOS, so not sure I can provide a specific solution… however I can try a call later today and see if have similar with my air 2 pros.

Only other thing I can think of, not knowing android devices well, is if you have a setting for balance somewhere in your phone for calls?

Otherwise they work well for music and non call application?

I’ll edit in the reply towards the end of day today.
edit results
I tried a couple calls with both earbuds in, and call sounded centred.

So I wonder if your balance on your phone maybe shifted in the sound settings?

Otherwise, might be good idea to send of a request to service.

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