Device History on Brand new Liberty 3 pro

#1

I purchased my brand new Liberty 3 pro from Global authorized store of soundcore in Lazada. However upon checking the history of previous devices. There are devices that are previously connected. How come this occurs?

1 Like
#2

You could ask the store where you bought these.
BTW Where is Lazada?
The world is a huge globe!
:laughing:

#3

w< We’ll it’s an online store app like alibaba. And under it there’s a store claiming that they are an authorized seller. We’ll it also verified by the app so they must be legit.

#4

Never brought anything from Lazada so can’t even tell if it it autorised seller of Soundcore products. Try to contact your seller.

#5

I believe Lazada is like an Amazon site in south east Asia.

#6

Sounds like they were not ‘Brand New’, but may have been refurbished ¯_(ツ)_/¯

#7

Wasn’t clear from the message, but now I got it.

#8

If you’re concerned, I’d contact Customer Service and let them know.

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#9

I bought “new” P3s with earwax all over them…:face_vomiting:

#10

Did you return them?

#11

Currently having a huge argument with the store. I’ll return it soon within the return period.

#12

That’s what I’m worried and the store still insist that they don’t sell refurbished as they are Authorized store. Haha. I also forwarded a complaint. Sucks indeed

#13

Yes, I have and currently waiting for a response. I’ve reached the NA chat, and advised me to send an email.

#14

They claim to be authorized and there’s a category or badge on its store. Hence it’s fulfilled by lazada.

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#15

I have the same thing …I received a set of Pro 3 as a birthday present on 24 June they had a device in the history CSR-bc7 …they where purchased online from a soundcore store in the UK

#16

I see. Same as I’ve encountered. May I know if you reached the customer support as well?