Flare doesn't work

I have problems with my speaker flare , It does not turn on, I contacted Anker Peru but they do not give me a solution for technical service, where is the guarantee?

  1. Try resetting Flare by holding the “BassUP” and “Play/Pause” buttons for 8 seconds
  2. If that doesn’t work, try updating the firmware.
    Instructions are here
    Firmware can be found here
1 Like

@Roberto30

  1. Make sure to fully charge your Flare,
  2. Follow steps from @Shivam_Shah above (though I would wait from Soundcore support before the Firmware upgrade portion)
  3. Send email to Soundcore support service@soundcore.com to get next steps. They will be able to assist you.

the anker software utility can’t connect my device. I stuck on step 1…I tried multiple cables and pressed and held the Bluetooth button, vol-, and play button.

If there any force installation, please let me know