HELP soundcore spirit pro rattling

I was using my headphones when they suddenly stopped playing the audio and started making a rattling noise. The noise is quite loud and I cannot turn my headphones on or off. What should I do?

Since the instructions to reset your Spirit Pro say to first turn them off and you say you can’t turn them off, I’d suggest contacting customer support.

How do I reset Spirit Pro?
1. Turn the earphones off.
2. Connect to a power source.
3. Press and hold the ‘Play’ and ‘+’ buttons simultaneously for 5 seconds.
4. The pairing history will be deleted.

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If a reset doesnt help the spirits might be defective.
If under warranty contact the support,

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