We all use true wireless earbuds in our daily lives and while they sound awesome and are super convenient, sometimes you find yourself in an unexpected situation which needs solving ASAP! So, here’s some helpful tips to solve common issues you may encounter:
How to Replace Lost or Damaged Soundcore Components
We’ve all been there, you forget to pick up a charging case when leaving a coffee shop or an ear tip mysteriously vanishes one day… And then you can’t listen to music like you want to!
If you’ve lost or damaged your charging case, ear tips, ear wings, ear cushions, charging cable, AUX cable, or travel case, you can contact Soundcore Customer Support via email, call, or live chat to see if the item is in stock. If it’s available, you can choose to purchase a replacement.
This is what it costs to purchase each of the following replacement items:
$3 per pair of ear tips, ear wings, or ear hooks
$5 per pouch, bag, charging cable, or AUX cable
$8-10 per travel case or ear cushion for over-ear headphones
$10 per mic for G1/G3 gaming headphones
30% of the original (non-discounted) product MSRP in USD for a replacement charging case
The shipping cost for these items is as followed:
US - $3.50
UK - $15.50
CA - $13.50
(All prices are in US Dollars)
Unfortunately, if you’ve lost a single Soundcore earbud, it cannot be replaced. This is because the earbuds are not designed to be paired with additional earbuds, so even if a replacement were available, it would not pair with your remaining earbud.
How to Fix the Most Common Issues with True Wireless Earbuds
Here’s some easy ways to get the music playing again!
Your True Wireless Earbuds Won’t Pair with Your Device
Step1: Go to your device’s Bluetooth menu and delete the pairing record for the true wireless earbuds, then turn off Bluetooth.
Step 2: Reset your true wireless earbuds. Follow the instructions for your specific model, which you can find in its quick start guide, in the FAQ section on the Soundcore.com product page, or on the Soundcore YouTube channel.
Step 3: Turn on your device’s Bluetooth again, search for your true wireless earbuds, and pair.
You could also:
- Test your true wireless earbuds with a different device to check if the problem is caused by compatibility issues.
- Ensure there are no physical objects hindering the Bluetooth connection.
There’s a Problem with Your True Wireless Earbuds’ Sound
Try cleaning your true wireless earbuds. Simply remove the ear tips and use an alcohol wipe to clean away debris that may have built up on them.
Or, follow the steps in “Your True Wireless Earbuds Won’t Pair with Your Device” to reset and re-pair your true wireless earbuds.
There’s a Problem with Your True Wireless Earbuds’ Microphone
Here’s some things you can try:
Fully charge your true wireless earbuds.
Follow the steps in “Your True Wireless Earbuds Won’t Pair with Your Device” to reset and re-pair your true wireless earbuds.
Make sure you choose your true wireless earbuds as the audio source when answering a call via your phone instead of via your true wireless earbuds.
Go to a quiet place and make a standard phone call (not using an app, VoIP, Messenger, etc.) to see if it makes any difference.
Test your true wireless earbuds with a different device to check if the problem is caused by compatibility issues.
If your true wireless earbuds support the Soundcore app, check that you’re using the latest firmware version, then check the microphone again.
How to Update Firmware
Note: Only true wireless earbuds which support the Soundcore app have the ability to upgrade their firmware version.
Before you start, make sure that:
- Your true wireless earbuds have enough power (over 20%)
- Make sure that the left and right earbuds are connected to the Soundcore app
- Do not use your true wireless earbuds during the firmware update process
- Keep the true wireless earbuds in their charging case and ensure the case lid is open
Follow the instructions on the Soundcore app and check out the “How to Update Firmware” for your specific model on the Soundcore YouTube Channel.