Left cup crackling due to ANC problem

I have a brand new just taken out of the box Q30 headphones. I was impressed the first time I used it, but after awhile when I am doing music editing with it, I noticed a certain noise on my left ear cup each time the NC or ambient mode is turned on. I know there is a certain type of microphone right on the center of the speaker that controls the NC. If I begin to massage that part, the crackling either stops or gets worst. Does anyone experience this as well?

I tried hard reset and changing from one handphone to another without success.

I saw previous threads of such issue experienced with the Q20 as well. I will be returning my Q30 for a replacement, but will Soundcore be able to find a way to finally get rid of this problem?

You can send customer support a message and it could be a firmware issue that they can fix. If they think it is a hardware issue, they might just replace your unit

I have the some problem. I bought both models and I found a strange background noise on the q30. It’s like a rustle or crackle especially when I listen to edm music. For some reason the sound quality is not as clear as the q20. I’m getting mad comparing few tracks and the problem persists. Soundcore suggested me some troubleshooting tips but nothing worked. Probably they sent me a defective item as well?

I have q20 and q30 and I found a strange background noise on the q30. It’s like a rustle or crackle especially when I listen to edm music. For some reason the sound quality is not as clear as the q20. I’m getting mad comparing few tracks and the problem persists. Soundcore suggested me some troubleshooting tips but nothing worked. Probably they sent me a defective item??

@Duane_Lester

Triplicate , new thread same words as replies to other threads.

@cimu.corr there’s no need to say it 3 times. Wait.

Sorry I’m new in the forum

@cimu.corr, I would say you can contact service@soundcore.com but I am going to merge this thread with the other similar thread. Always try to do a search as somebody may have an answer for you. Also, welcome to the community

Hey there, please try to upgrade the firmware to date via Soundcore App. Kindly note the newest firmware is 1.9 and we’ll release the newer version 2.0 by the end of this month. If it doen’t help, you are also welcomed to contact us via [service@soundcore.com]