Left earbuds got no light

The left earbuds of my Liberty Air 2 got no light. The right one is working, the only problem is the left earbuds. I tried to reset it but it doesn’t do anything.

Make sure the pins are making contact together could be a little debris inside the case or on the buds making them not touch properly.

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i did it and still no light for the left earbuds

If you alredy tried reset and cleaning of contacts I would suggest to contact customer sevice by email service@soundcore.com