Liberty 2 pro right earbud button not working properly

Hi Soundcore fam,
I hope y’all are safe and having an amazing day. I got my liberty 2 pro’s last week and been loving them every second. Today morning when I took them out of the charging case, I noticed the button on the right earbud has gotten loose and isn’t working properly. I never dropped’em once and been handling them carefully. Any suggestions on how to get this fixed.
Thanks in advance : )

service@soundcore.com
This is going to be your best bet.

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I agree with @Unnamed as it is past anything the community can help you fix. Good job @Unnamed

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Any reply from them. If they do keep us posted.

They offered a replacement : ). It is getting picked up tomorrow.

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Glad everything worked out👍