Hello. I bought the equipment and I got it paired once. I know it is operational but it was only one time. currently he cannot see their phone. After connecting the box, the LEDs are on all the time. is there a repair option? can replacing the box activate the headphones?
Forget your pairing then follow this video
Wait a minute after the video reset then pair
So they seem fairly new. The plastic on the earbuds are off. Are the led constantly on when they are in the case or also when out of the case as well?
Case will show the battery left in case when opened. (About 33 per the 3 lights. ) whe earbuds are in case the 1st and 3rd light will blink a few times to let you know they are charging.