Liberty Neo - Left earbud volume is lower than right one

This was purchased from Amazon UK.
I have tried resetting and restarting both my earbuds as well as my tab + phone (both android). But still I can’t get the volume balanced.
Cross posting from here.

I would say try another device other than android and see what it does. I have a Neo and I do not really notice any difference.

After you try that and if it is the same, I would say contact service@soundcore.com

I had Neo and didn’t found any difference

Has there been wax build up in the earbud? Also has it been like this since you bought it or something that happened recently?