Libery Air 2, Right won't charge past 20% and I can't reset it while in the case

I have tried reseting the buds and let it charge for a day but the right earbud still wont charge past 20% and doesnt seem to be listening to the charge case.

My only suggestion is to contact support at

Sorry I can’t be of more help.

Try contacting support, my liberty airs work perfectly fine.