Life 2 NC Charging

#1

Just purchased Anker Life 2 NC headphones and can not recharge the battery. After attempting all day and overnight, I still get message, “Battery Low”. There is no solid red light to indicate charging, either

#2

Unsure what happened to them but I think I would try to return them to the store or contact service@soundcore.com.

Since you just bought them, you can not say it was lint or something like that. Since they were on charge all night then I wonder if the case got jarred or something.

Check out how to do a reset and see if that help but I strongly say contact soundcore or return them for another set.

#3

Did you remove any plastic between buds and the pins inside the case? There’s usually a pull-off plastic something as part of setup to remove.

Is case being charged?

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#4

Agreed, I have missed a piece of plastic on the headphones before and had charging not work. So check for that.

But if everything is exposed properly, contact support as Duane noted.

#5

Hey there, let us know if the following troubleshooting is helpful or not:

  • Try a different wall charger and cable to charge the earbuds at least 24 hours no matter if the indicator is on or off (it’s best to use a 5V charger)
  • Make sure the wall charger and cable you’re using work fine on other devices

For Soundcore Life 2 NC, it is with the steady red power indicator when in charging, and the Power indicator steady blue when fully charged.

If it doesn’t work, you are welcomed to contact us via service@soundcore.com