Life p2 Working with music but not ring with calls Android Phone

Just got my Life P2 earbuds, everything connected fine, music sounds good etc. but whenever I receive a call and the earbuds connected my phone does not ring and the headphones do not announce the call luckily I have the band otherwise I lose all calls. If I disconnect the earbuds the phone works correctly. My phone is Oneplus 6T Android 10.
I also tested my brother’s earbuds and they have the same problem.
HELPME!

I am unsure the buds will announce the call. There is a cog wheel on BT. You can make sure the phone is on

hi, sorry to learn about any inconvenience. In this case, may I know if you turn on the ring of your mobile phone? Normally, if the ring of the mobile phone is available, when a call comes in, there is a ring comes on on the phone.