Product: Soundcore Life Q30 headphone (Firmware ver. 1.80)
Connected device: Android 10 (OnePlus 5)
Normally the music plays fine, but whenever I try to use it for calling (or any application that attempts to use the Bluetooth mic), the headphone becomes unresponsive for 15-30 seconds, and then it straightaway turns off by itself, not even playing the shutdown music.
Microphone mode/ calling mode was working fine until FW 1.70. Today I received FW 1.80 update, and I was excited as it was supposed to solve the bad call quality issue, but on the contrary, the mic is now totally unusable when connected to my phone.
However, not everything is bad. I can use the headphone without any issue with my Laptop, Samsung (android) Tablet, and iPad, and the call quality issue is indeed solved. But surprisingly the issue is happening with my OnePlus 5 mobile device.
Things I tried to fix:
- deleted Bluetooth profile and re-paired the headphone with my mobile.
- Have reset the headphone by pressing the volume+power button
- wiped cache on my mobile
- of course, restarted my mobile and headphone several times
I have tested other Bluetooth earbuds’ microphone with my mobile and it works absolutely fine, so the issue has to do with the new FW 1.80 of Life Q30.