On a different topic befre I explain this issue: I have found zero instructions or information on the built in micrphones - it is not int he user manual;. Where are they? Can the microphone volume be controlled independently from the headset listening volume? Can the microphones be muted from the headset rather than from the app I am using? (e.g. Microsoft Teams or Skype)
Todays issue: I put Q30 in pairing mode by powering off, then powering up until blue light flashes once. I go to Bluetoth settings on phone and unpair all the devices on the list EXCEPT the Q30. At this point the Q30 shows as a “Paired Device.” I have the option to pair for Calls or Audio or both. I select to have pairing for Calls only, but it reverts to trying to pair for both. Regardless of how I set the pairing mode, when I highlit the Q30 and click to Connect I see a message at bottom of screen that says “An App is needed to pair with this device.” It fails to pair and instead I see a message that says “Couldn’t connect.” I have the Soundcore App installed on my phone but whern I open the app it goes straight to the phone’s natvie Bluetooth settings screen because it needs to connect.
Note: I was able to pair this Q30 set with a Dell PC and had no issues - worked flawlessly.