I just got my Life Q30s and cannot get them to connect. They will successfully pair with my phone but once I go through the app to connect them, the app cannot find them. It tells me to open my Bluetooth setting and select the device but when I do it says “an app is needed to use this device.” I am doing this through the app though.
Troubleshooting I’ve already tried:
Disconnect and reconnect headphones with phone
Delete and reinstall the app
Clear my Bluetooth cache and date
Connect using NFC
I have a Galaxy S21+