I have now been racking my brain trying to alleviate this extremely annoying issue I have been having with 2 sets of Q35 headsets (i had the first pair RMA’ed for this issue, but it is still present in the replacement pair). With the fact that I have now had 2 pairs with the same issue, it appears to be software/firmware related. I can run other bluetooth over the ear headsets without the audio issue appearing at all.
When using the headset for Microsoft Teams (it also happened to me in Zoom, but I don’t use it as much) as the ‘default communications device’ I get fairly frequent ‘artifacts’ (pops/squeaks/breakups), when listening to others in meetings. It makes the headphones almost unusable for calls in Teams.
The Windows machine I am using is running Windows 11 and a USB 5.0 bluetooth receiver.
I have also tried the Q35’s on my Android (Pixel 6 Pro running Android 12) with the same result.
Just wondering if anyone else has had similar results with these headphones or if anyone has any other thoughts on how to remediate.
I have tried settings on both the Teams site (noise cancellation, etc.) as well as settings on the SoundCore side (ANC on/off, different EQ,s etc.)
Also of note, when just using the headphones to listen to content on both devices, they are rock solid (no artifacts, etc.).