Motion+ stereo pair issues

My Motion+ stereo pair have serious connection problems. The sound of the slave speaker ALWAYS fail when playing music (sometimes both of them fail, stoping playing for few seconds, alternated). It’s a annoying thing to deal with. The distance between the two speakers is not more from 1m.
Can I do something? Or it’s a defective thing?
Greetings from Brazil.
PS: my English is a work on progress. :wink:

Hello and your English is very good.

So you must first cover the basics.

  1. out of the box, did you connect each to the phone and upgrade the firmware? If not then reset them and then do.

  2. Delete all pairings on your phone, and turn off phone bluetooth.

  3. Reset both speakers. This clears any previous pairings.

Hold the Bluetooth and Volume+ buttons down at the same time for 5-10 seconds until Motion+ restarts.

You’ve now got each back to reset, cleared, running current firmware.

  1. Turn on phone bluetooth. Connect the 1st speaker “Master” to your phone. Do not connect 2nd speaker “slave” to the phone. If you had connected 2nd slave in the past, then resetting steps 2 and 3 above both speakers cleared and fixed this issue.

  2. Place the two Motion+ right next to each other.

  3. Follow the Motion+ TWS pairing guide.

Should now work. Does it?

The most common cause of your issue is your slave speaker is still actually paired, you didn’t reset , it is still connected to something and so your TWS is fighting another connection. The step you’d missed is you had previously connected the 2nd slave speaker and never disconnected it, or it was connecting with something else you’d paired. Doing all these steps makes the speakers forget what you’d done before so it is only 1st master connected to phone, 2nd slave connected only to 1st master (and nothing else).

The Motion+ has a design flaw in its bluetooth chipset, it allows itself to connect to two things at once. It is not meant to be able to do, so the code to make it decide which connection to listen to is not there, and yet it’s still connected to two things. They never fixed the issue. So resetting has to be done fairly often particularly if you pair a speaker with anything else.

Thank you The_Professor for your reply. I already had reset the speakers but I’ll do it again. I’ll try to listen to them without connect any other smartphone to and so bring news here.
Thanks again.

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The reset doesn’t always work so you must both also delete pairing and turn Bluetooth off of everything else.

The Motion+ is the most temperamental speaker I’ve owned. Once you do get it working then leave alone and never use in any other way.

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Same with computers!:rofl:

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@RafaelJDias Hey, there. Sorry to hear about your issue. Regarding the issue, please try the following steps to see if it improves:

  • Full charge your speakers first.
  • Turn on and reset your Motion+ speakers by holding the Bluetooth and Volume+ button at the same time for 5-10S until the Motion+ is restarted.
  • Put the master speaker on the right, and the slave speaker on the left to test again.

If the steps make no helps, please contact service@soundcore.com and they’ll investigate this for you asap.

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Hi everyone. Thank you for your assistance. The problem continues even after the reset and the others tips. Now I have a fewer gaps in the sound, with a little different behavior (some kind of interference sound). Basically the same thing. I’ll try the support e-mail when I have some time available here. Thanks again!

Same problem here. I follow the instructions above and the issue is still here.

Sorry for the trouble. Please drop an email to service@soundcore.com they can investigate this for you ASAP.

“The Motion+ has a design flaw in its bluetooth chipset, it allows itself to connect to two things at once. It is not meant to be able to do, so the code to make it decide which connection to listen to is not there, and yet it’s still connected to two things. They never fixed the issue.“
Wow. This is a serious problem for me.
I now have two brand new motion plus speakers 37.38. And in my house are a lot of bluetooth users. When I listen to my music on my motion plus, suddenly my daughters iphone takes over. And her music goes from her airpods to my motion plus. Unwanted. And sometimes the music stops en starts en stops and starts again. Or The music pauses and I have to keep on pushing “play” time after time. Since I got them 3 weeks ago it really starts to annoy me. With my JBL charge 4 the sound was not as good as the motion plus. But I never had any connection problems. And connecting two iPhones to one JBL always worked. Seriously thinking about sending these two motion plus speakers back an getting two JBL’s.

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I don’t want my speaker to be temperametal….

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A couple of thoughts.

I keep seeing Motion+ revisions at FCC, I don’t know what changed but I was hoping they would fix this. Ideally make them multipoint.

Multipoint suffers its own quirks. It works well when the speaker is only BT 4.2 as then all devices connect at 4.2 regardless of if they are 4.2 5 5.1 5.2. But as soon as you buy a BT 5 or 5.2 speaker and if your devices are a mixture of 4.2 5 5.2 then you have to connect the oldest BT first. That’s a very subtle issue with the Soundcore multipoint.

The Motion+ sounds great. It’s got a lovely sound and unlike others I have from Soundcore does not sacrifice mid and treples to make bass. For the price it’s usually then if you can find a workaround for the “bad multiple connection” flaw then it’s worthwhile in my view.

The workaround is to only ever pair them once with one thing. Don’t share them. Don’t pair with two phones. So the fighting of connections doesn’t occur. In my case I like my Motion+ best with my laptop as my laptop has the worst built-in speakers. So paired my M+ with phone to do firmware upgrade, deleted that pairing, reset the speaker and then only paired with my laptop. Then it was reliable. My tablet has great built-in speakers so I never paired it with my M+. What I found earlier, before this conclusion was my M+ was unreliable. It’s also worth mentioning I got my M+ for free for some reason I forget (probably related to customer service) so I’d not complain, only find ways to workaround.

I’d not advocate you send these back as you’d suffer something else like worse sound quality. Or you’d pay more for a chipset which can do multiple Bluetooth version connections.

I’d also like Soundcore to slow down as a company, I’d like fewer less frequent product releases, and more testing and bug fixes per product. Why do 10 things badly when you can do 3 things well. I think the root cause is just a crazy pace of products. From memory they did 29 new/upgrades in last year. The Motion+ barely got time to be really reliable as they went straight into Boom etc in the same line of stereo with multiple drivers effectively sounding the same but distractions from fixing the Motion+.

My 2 cents at least.

There should be a feature to ignore the M+ totally on the phone.
So there will be no more connection established.
Think this has to be done.

There are always problems when such “multiple use” of a speaker is shared.
Sometimes works. :laughing:

Yesterday I connected my Flares minis after I disconnected my Flares from my Laptop.
They were connecting instantly,
but there were tiny interruptions from time to time of the bt connection.
I shut down the laptop, restarted and connected again.
Perfect, the issue is gone.

I will not research why, may be I could, but I dont mind as I found the solution! :grin:

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“ The workaround is to only ever pair them once with one thing. Don’t share them. Don’t pair with two phones.“. Hmm. If this is the only solution it is not going to work for me. I like the “ grab the speaker, turn it on and enjoy your music” ease of use. Resetting of the speaker and removing the connection in phones is not going to work in my family. I bought two motion plus speakers to let them be used by all family members. Now I find out that that is just the thing these speaker are not good at. The sound is great. Great when you are the only user. But not good to use with family or friends.

I understand you perfectly.

Unfortunately I donated my M+ to a friend.
I could ask him to test suchmultiple connections.
When it was mine I didn’t, because there was no need.

I would contact service@soundcore.com. They may be able to help fix the issue.

I could see that being an issue. You are playing relaxing music and then Bam, The Wiggles starts to play…:slight_smile:

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I am late here, and I’ve only had mine paired to my Galaxy S20, I’m not savvy with Apple products, but I will take a look at something on my M+ and app, and get back to ya soon as possible. Hopefully give some insight on connectivity if possible

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https://linksharing.samsungcloud.com/gWqYshC83izK

^the M+ you’re likely going to need to disconnect from the phone as shown in the link to the screenshot I made, then pair over to who’s using them next. According to users manual the speakers will try to reconnect to previous device. You shouldn’t have to redownload firmware or anything of that sort.

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Or worse Barney…🤷

I often share my flares between devices, only need to turn off BT on iPad if I want to pair with my phone or vice versa… haven’t had to forget / re-pair…

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I like the “ grab the speaker, turn it on and enjoy your music” ease of use. Resetting of the speaker and removing the connection in phones is not going to work in my family. I bought two motion plus speakers to let them be used by all family members. Now I find out that that is just the thing these speaker are not good at. The sound is great. Great when you are the only user. But not good to use with family or friends.