My life dot 2 NC having problems when noise canceling is on

My Life dot 2s came right out of the box and connected to my phone. Upon turning on noice cancellation, slight movement would allow me to hear a rattling in the earbuds, as if something is loose. What do I do about this


You will need to make sure you have the right fit of the ear buds.

You may need to change the earwings and tips to get a good fit.

Unsure about the rattle sound. Could it be the microphones rubbing on your ear or maybe ear hairs hitting the mics.


If the problem persists, contact customer support by email