Photo Of The Week | Color

#42

Franz, the issue isnt here now, I reported it to 5 team members got 1 reply, so we can stop the “do they know?” Message.

Wait for a fix.

Incident Management:

  • customer report
  • acknowledgement, if existing ticket open same problem give them the problem ticket number, otherwise create problem ticket and reply back.
  • post a known problem banner to stop repeat customer reports.
  • solve the problem
  • update banner saying resolved and PM the users reported as closed quoting problem number.

I did audits of operations centers for a living…

If this is load related, as it’s apparent no crew working weekends and the load is high at weekends, there’s a potential full weekend outage looming if not fixed.

1 Like
#44

I wrote this!
Now they all 5 should know!
Hope all will getting better! :laughing:

Who is solving the issues will get a "Franziskaner Weißbier! :joy:

干杯

#45

Hey Sean, nothing happened.

Still the same issues.

1 Like
#46

With me it is similar, so no improvement.

#47

Ok, thanks for letting me know. I will report it back to the IT team. :+1:

*Update - they are looking into it further and working on a fix

1 Like
#48

@sean.L For me it is as bad as it has never been - just a disaster. :hushed: Pages won’t load and I keep getting the 502 error. I take the opportunity that I can still write, because I don’t know if it will be possible in a few minutes.:worried:

#50

It’s the same for me. I’m getting both 502 and 504 errors. The site is basically unusable for me at the moment.

1 Like
#51

Thank you.
Please make sure that something will happen.
The performance is a real disaster.

#52

As long as you stay on one page, it is ok :wink:

#53

It’s better, there are no 502, 504 errors, but the pages are slow to load :worried:.

#54

Yes of course.
Whenever I change to soundcore’s website I have to login.
Absolutely weird.
Not acceptable!.