Q30 ANC and aux

#1

I read somewhere that the ANC works while plugged in using the AUX cable. My Q30 will power off whenever I plug in the AUX cable. Is this function removed in the newest firmware?

I am using firmware 2.3

2 Likes
#2

I haven’t tried myself but remember reading you have to alter the sequence. Try plugging in then on?

#3

Thank you for your reply.

I have tried that too. The power and the NFC buttons do not seem to work with the aux plugged in. I have tried long (more than 5s) and short presses. There was no response at all.

That is why I am suspecting that it is the firmware that caused the problem.

#4

I’d do two things.

Send email service@soundcore.com with the question and possible bug. You’re either first to experience, or it’s known, there may be a beta firmware they can push you.

Wait here for a reply from another user who know a fix, wait for the email reply tomorrow. If you do get a fix then post here.

1 Like
#5

Hi, I just received my pair today and I have the exact same issue.
Let me know if you found a solution.

#6

I’ve just got my Life Q30 and I’m also getting the same behavior, headphone just turn off when I plug P2 aux cable, power and ANC buttons don’t work. Firmware 2.30

#7

Have someone of you tried to contact the support?

#8

My understanding is successor versions of Q30 does exactly what you describe, it’s not a fault but Soundcore’s deliberate intention for Q30.

I expect a firmware update can make EQ settings sticky to wired but I don’t think anything we can say alters the buttons behaviour.