Q30 -issue wit custom eq Settings

Im using the q30 and added on an iPhone within the soundcore app some custom eq presets.
Every time I switch the headphone off and on again or restart the soundcore app there is an new Custom preset added. Some kind of default one (bass -6…).
This is not happening if I don’t add some own presets.
The q30 should „remember“ the last custom preset and reload exact this one.
Furthermore after a every restart there should be no new custom preset. After some testing I had 4 of these.

Yes, same here! Have you contacted support? I just did earlier, hopefully they will reply. And I really hope they can fix this bug soon…

yeah same here…

There is topic like this already

If you haven’t yet, please do contact support about this issue. Really hoping they can fix it soon.