Q30 noise cancellation unbalance in indoor mode

When I switch from transport mode to inside I hear the bass in the right ear but with transport mode both sides are balanced. I have them like this since I bought them, I don’t know if it’s normal, before I didn’t worry about it because I only used the transport mode. Could I ask for a warranty?

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Don’t think it’s normal. For a warranty you should contact cuatomer service by email service@soundcore.com