Q30: Transparency mode - what am I doing wrong?

#1

Hi there! :slightly_smiling_face:

I just got my Soundcore Q30 today, so far so good.
My question concerns the transparency mode. I have zero problems to activate it via the app or the NC button on the left side.
I read everywhere, I can also access it by covering the (outside) of the right ear cup for 2-3 seconds with my hand.
I tried several times - nothing. Also tried after restart, but it didn’t make a difference. According to the app, I have firmware Version 2.30 (newest right now). What am I doing wrong?

So far I really like the headphones, so I don’t want to return them :wink:

Greetings
Chris

#2

That’s how mine work Chris. Just cup my hand over the Right ear-cup for 2-3 seconds. The only difference is I’m on Firmware 2.10 and it says I’m up to date.

#3

I could be wrong but is it a setting that can be turned on and off in the app. I know some features have the ability to be turned off maybe this is one of them. You could always try to reset the headphones and see if that fixes it

#4

Its not working for me, unfortunately.

I resetted the headphones also with power button and volume up for 5 seconds already, but it didn’t change anything.

I guess I will call the customer service tomorrow, but probably need to return the Q30 :pleading_face: