Q30 wont charge past 50%

My new Soundcore by Anker Life Q30 Hybrid Active Noise Cancelling Headphones with Multiple Modes, Hi-Res Sound, Custom EQ via App, 40H Playtime, Comfortable Fit, Bluetooth Headphones will not charge over 50% always starts with “Battery Medium” Help

Try another cable/charger. Try to clean contacts.
If nothing helps, contact service@soundcore.com

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