Samsung S20 FE won't connect to Life Q35 headset

[judywilliams8105]

Samsung S20 FE won’t connect to Life Q35 headset. I have reset my bluetooth, network etc. It finds the headphones but says it need app. I downloaded app but when I use it and go to the bluetooth screen it gives me the same message saying it needs an app.

[Duane_Lester]

Support topic- How to connect to the soundcore app

We have had a several threads in the past about connecting to the app. With new earbuds coming out, I am assuming we may have an influx of new users searching on how to connect their device to the app. So here it is using the Liberty 2 as an example. Go to your device Bluetooth settings and scan for the earbud/speaker you want to add. Once the earbuds are found, you will click on the earbuds to connect them to your phone. [bluetooth%20pairing%201] Once you select to connect the earbuds, …

Try this to make sure that you are connected correctly.

Try to lose the connection and reconnect to it.

[ktkundy]

I would also try uninstalling and reinstalling the app if you haven’t already