I’m a proud owner of a Soundcore Life Q20, since i love the product so much i decided that my Earbuds would be Soundcore also, i just got my Liberty Air 2 this week and in the beginning all worked well, paired and installed the app, i remember it saying that they were on the latest Firmware.
Then the issues started, 1st the app stopped being able to connect to the LA2 and then it got worse, when i closed the lid with the them inside after 1 minute my Smartphone managed to connect to them again and kept playing the music or whatever even with them inside and they were actually reproducing the sound or call.
Went to find how to reset and unpaired and did the reset and paired again, it solved the issued of them, working when they were supposed to be off, but the app still doesn’t connect to the LA2.
What i’ve tried so far:
- Unpair, reset the LA2, pair the LA2 and tried the app, still doesn’t find them.
- Removing the app, Unpair, reset the LA2, pair the LA2, installing the app and tried the app, still doesn’t find them.
- Removing app cache and data, Unpair, reset the LA2, pair the LA2, installing the app and tried the app, still doesn’t find them.
- Tried installing the update firmware app for Windows 10, but i guess wasent made for the LA2 since it doesn’t even detect them.
They are paired correctly, i’ve had the app working on my smartphone before, android by the way, they show up as Soundcore Liberty Air 2 and Soundcore Liberty Air 2-L.
Any ideas? What can i do to solve the issue? they work fine sound wise but cant change profiles, update, etc.