Sound not coming through otherwise "working" fully charged ear buds. Help

Last night they worked, today no.
I’ve reset everything a number of times, both earbuds are indicating that they’re turning on and are fully charged, even my phone is indicating that it’s playing through the LP2 earbuds, but there’s no sound. Really frustrating me. I don’t know what to do next. Please help.
Thanks.

Lonnise

Eliminate the cause.

Turn your phone Bluetooth off, buds in case, wait, out of case they’ll get into pairing mode. Then pair with a different phone. See if that works. If it does then it’s something in your phone to focus on like pairing settings not enabled media or a volume setting. If another phone fails then you’ve proved the buds are probably broken although both buds quiet is a rarer failure than just one bud dead.

If broken then you may need to contact service@soundcore.com for additional help