Soundcore Life P2 volune really low

Hello everyone!

Just got my Soundcore life P2s in the mail. I like the sound profile and the form factor, but the volume is super quiet. I have my Oneplus 6t at Max volume, and the sound is roughly I’d say what was 45 or 50% for my old airpods with the same phone, or a pair of wired headphones.

I’ve already gotten my phone to forget the device and re-pair with it. They a fairly tight seal on my ears with the silicone tips. And I hard reset them (pressing both buds in case until I got the flashing red lights). Still same issue.

Anyone else experience this? Wondering what other steps I might try. Thanks!

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Sounds like a faulty pair - contact customer service

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Hi,
The Soundcore service is very helpful - use it.
Email service@soundcore.com or go to https://us.soundcore.com/pages/contact-us 4 for all the relevant phone numbers and live chat.