Soundcore Wakey Alarm (radio) turning off after 15 mins

Hi. Hopping someone on here can solve my problem.

I’ve had a Wakey for a couple of years now. When I first got it worked wonderfully. But after a few months the radio alarm started turning off automatically after 15 minutes. I packed it up for the last 18 months or so and just tried it out again but the problem persists.

I’ve tried hard resetting the Wakey (holding the Bluetooth and Vol + buttons) and deleting and reinstalling the app, but it hasn’t worked. The app tells me the firmware is up to date (v0.6).

Any suggestions? There is lots to love about this speaker but in its current state it’s unusable.


Did you contact the support?
But may be someone is here using such a wakey, I don’t.

Dont have Wakey so can’t help much. I would suggest to contact customer support by email