Thanks for sharing.
What Soundcore would typically expect to do, privately, not publicly, is offer a discount off a new product, to maintain goodwill beyond warranty obligations, so a discounted replacement. They may offer discounted refurbished if any exist. That is what is in the customer service power locally and limited so is done on their judgement.
The decisions about packaging and SKUs from factory and warehouse are something else.
Most countries the product goes from factory to Amazon warehouse. Some hints Soundcore have their own in Poland (I think).
This community is at the opposite end of the what needs to change, this is a sales and marketing end of Soundcore, what you seek is to change at the manufacturing and product management end. They certainly can ask the factory to make excess components, they can then package them and they ask for them to be stored somewhere on a limited scale.
The challenge is part logistics but mostly commercial. Making it profitable. Spares either to be very expensive, way above manufacturing cost, or they make a loss (the cost of packaging design, processes, SKUs, inventory management is spread across few units so the cost per unit is high to be profitable). If you donāt make it profitable then it sucks money from something else which suffers.
CEO is Stephen Yang, if you make him decide to do itā¦ it will.