I am having an issue with my Spirit X2. I wear them at the gym and after 60-90 minutes I will hear either Bass Normal or Bass Up, then the right ear bud will shut off. After sometimes a few seconds to a few minutes the right ear bud will turn back on, then it will repeat the Bass Normal, Bass Up, shut off routine. This can repeat many times over. At most the right ear bud will stay on for a couple minutes before shutting off and repeating this issue. Sometimes the left ear bud will keep playing through this, other times I have to press play on my phone to get the music to start again. The left ear bud always stays on. The only thing that helps is to put them back in the case and then I just leave them until I go to the gym the next day. This is not an everyday occurrence, but is becoming more frequent. It happened 5/6 days this past week. I always wipe the ear buds off before they are put back in their case. They also have a full charge.
As you can imagine this is very annoying and I have having to interrupt my workout to change earbuds. I keep a pair of the Spirit X in my bag as a backup. Haven’t had any issues with the Spirit X.
I have reset them multiple times. It kinda seems like they are shorting out where the main button is on the right ear bud, as the functions that are occurring on their own (bass normal/up/shut off) are the functions of that button.
I originally bought the Spirit X2 in Oct. 2019, but had to get a replacement from Soundcore in August of 2020 due to them not charging anymore. So, technically I guess they are out of warranty.
Any troubleshooting ideas? Seems like a hardware issue to me, but odd that it takes a while for it to happen.