If you use an Android phone and the firmware upgrade failed, here are some tips to help you solve the problem.
What is the problem?
Some users have been unable to upgrade the firmware when using the Soundcore App on Android devices.
Both the left and right headphones show they’re connected to the device, but a pop-up on your device says you need to connect the earphones to your device. Do you remember seeing this popup when connecting via Bluetooth?
If you did not select “OK” from this pop-up on the Bluetooth menu, the two earbuds are not fully paired and you cannot switch between the master and slave earbuds.
What Should I Do?
Go to your device’s Bluetooth settings and select “Unpair”.
Go to the list of available devices and reconnect your earphones.
When this pop-up appears, press “OK”.
Now you can go to the “Update Firmware” section of the app to start the process.
If you have any questions, feel free to leave a comment below!