I feel this would be an awesome addition, but could be abused fairly quickly. Reason being is what I deal with on a daily basis. I am an I.T. engineer who built himself up from the help desk. I see top level issues, because that is what I am paid to do. I never have an issue taking care of something simple, but it does eat into my time that should be utilized elsewhere. I’ve had customer latch onto me, meaning they do not go through our standard procedure, they either call/email me directly when it is something the help desk could have done. If you have a dedicated AMA or a rotation of the people doing it, then yes it would be awesome. Otherwise those people will more than likely get flooded with DM’s and when they don’t answer back, people will start threads about how they aren’t being helped and what not. May not be the case with this, as I would love to have some conversations with them, I just don’t want it to turn into a negative thing in the end.