Anker Soundcore Flare 2 can not connect to an app Soundcore on Android 12

#1

Hello there

Today I received my Anker Soundcore Flare 2 from official store on Aliexpress. It is working fine, has nice sound.

The problem is that I can not add it in the Soundcore app. When I open that app and tap “Add new device” it is searching and after a few seconds show the screen “Don’t see your devices?”. On this screen there are some options like “Retry” and “Set up manually”. If i choose second one there are list of devices by categories but none of them has Flare 2 (and Flare 1 also).

I have tried to reset the speaker, reconnect it to the phone, tried Soundcore app on my tabled just o be sure that the problem is not in the phone - but the result is the same. The app donsn’t see this speaker.

Why I need an app? I want to control the lights on the speaker. It is nice and cool and I want to control the colors and brightness to use that speaker as night light.

I have managed to localize the problem. Seems that it is Android 12. I took an old MI A2 Lite phone with Android 10 and Soundcore app has succcessfully connected Flare 2 with all features. I even upgraded the firmware of the speaker. But updade still didn’t helped with connection to my Samsung M33 with Android 12.

Can anyone help with this?

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#2

Have you checked that your app is up to date.

I have an Samsung s22 plus. It has Android 12and I see it in my listing.

There may have been something in one of threads about changing a setting.

If you can not find, service@soundcore.com may be another option for help

#3

Yes. I have the latest version of Soundcore from Play Market - 3.1.3. On both Samsung devices (phone and tabled) the problem reproduces.

There is Flare 2 in the “Help” section of the app but not in “Add manually” section.

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#4

Oh, I didn’t mention that the problem is only with Flare 2. I also have Soundcore Life Q30 and its working great with both devices and Soundcore app.

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#5

You can always try to reinstall the app to see if that may help.

#6

Already did. It is simply not working not on Samsung M33 not on Samsung Galaxy Tab S6 Lite.

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