Anyone have a broken Life Q30 from inside slider?

Does anyone have the broken slider Life Q30. The guarantee doesn’t repair the broken part and offer me to buy a New Life Q30 with the same money on the market. I can not reach the service managers. I feel like cheated by the providers in Turkey.

Hello, I have the same problem in Greece,
They are broken on the arms. I bought 2 for me and my wife and both had the same problem
The warranty is only 18 months and there is no replacement parts

Probably will never buy them again IMG_2735

Mine broke at the same place too.