Hi I got my new soundcore q45 today and I tested its noise cancellation but it is not removing my background music at all
That doesn’t sound right. I’d contact Support.
Hi How can I contact with you guys to solve my issue
I posted the contact information in my above post. Did you not see it?
We are just members of the community and not support. As stated there is a link to the support but I will warn you that even though you send it today, you may not get a response back until Monday as it is coming up on the weekend. So the earlier you do contact then the more likely you may get a response (maybe Friday)