Just got the Life dot 2 from amazon and the earbuds only work individually

Going to make this short post… I got the life dot 2 from amazon, out of the box they connected to my phone but they worked individually meaning I can hear only from one side at a time, pressing the button once on the “muted” one switches the sound to that side.

Here is the catch:
When I do the reset putting them both in the charging thing and pressing the button for 10 secs ONLY the right one blinks red… the left one turns the white light off and when I release it comes back on when released… there is nothing obstructing the pins.

Any idea? I already emails support and still waiting for an answer I’m 99% sure they are just defective.