Liberty 4 - Cannot Answer Phone Calls

#1

Hello to all, I recently purchased the Liberty 4 about a month ago and as of today, I am unable to answer any calls with my iPhone 11 Pro. Yes I made sure to update the firmware, yes I tried resetting them, yes I checked the controls in the app, yes they are fully charged, and lastly I know you’re supposed to double tap to answer but even with knowing all of these, I am still unable to answer any calls. I am currently using the touchscreen and switching to my ear buds for the time being. Would anyone know of any solutions or recommendations to remedy my issue? Thank you

#2

There was definitely no update of the OS of the iphone?

#3

I’m on iOS 16.1.2

#4

Didi it work before?

#5

Screenshot_2022-12-11-10-36-58-22_40deb401b9ffe8e1df2f1cc5ba480b12
Screenshot_2022-12-11-10-36-58-22_40deb401b9ffe8e1df2f1cc5ba480b12.jpg1064×519 220 KB

https://docs.agora.io/en/help/quality-issues/ios_bluetooth#:~:text=Solutions,-Depending%20on%20which&text=Before%20answering%20a%20phone%20call,answer%20button%20on%20the%20iPhone.

#6

So while trying to answer phone calls earlier today, I discovered the two tap method doesn’t work. I actually had to squeeze it quickly twice to answer phone calls and if you squeeze it three times, it ignores the call. I couldn’t find anything regarding answering phone calls online or the support forums

#7

One should always remember.
This in definitely NOT the support here.
Those very few left here try to help ,
even it seems this forum is totally forgotten by soundcore. meanwhile.

Support can be contacted by email or chat.

1 Like
#8

With the right earbud in the ear, I could answer the call by just removing the right ear bud and inserting them into my ears :sweat_smile:
Somehow it dies not work with the left ear bud