Liberty 4 switching between devices issue

#1

Hi everyone!
After 4+ month of zero problem with Liberty 4 earbuds,a few days ago I faced with an issue with switching my earbuds between my iphone and mac.

I have: iPhone 11, Macbook Air m1, Soundcore Liberty 4
Few days ago I noticed that headphones was being connected to my iphone, but didn’t play any sound. It was frustrating for a couple hours while I tried to fix it with different ways and it was fixed only by Liberty’s hard reset. Then I connected it to iphone and later to mac and it didn’t play sound on iphone as well. At the same time playing sounds form mac was ok! It repeated the same way - hard reset, new connection to iphone - all is ok, new connection to mac -> no sound on iphone.

In soundcore app Dual connection is ON and I haven’t ever seen this setting for that time I have been using Liberty 4, so I haven’t changed anything there.

As I understand, earbuds stopped switching to iphone and stucked being connected with mac, although iphone see it and think that it’s connected. All is okay if I don’t connect them to mac, but I need using it with both devices always.

Does anyone has the same problem?

1 Like
#2

Dual connection can make it so that it is connected to both your phone and another device at the same time. If this is turned on and there is sound coming from one device then sound can’t come from the other. I recommend turning off dual connections and trying on hi-res audio.

#3

Hi, seems like you understand what is dual connection in wrong way. I didn’t say, that I expect to have a sound from one device while another device is producing a sound. I said that all worked fine for a long time: earbuds was connected to two devices at the same time, and when I started meeting on mac - it switched to mac; when I started playing music on iphone - it switched to phone. But now, even if my mac closed (sleep mode) and e.g. is in my backpack and I’m trying to playing music on iphone - phone shows that earbuds connected to it, but there is no sound through. When mac isn’t close to me, all works fine.

Hoping, I’ve explained clearly.

2 Likes
#4

Ah I understand now. Im not sure why that’s happening. Best advice I can give is to unpair(not disconnect) from both devices and then repair them. Making sure that firmware is up to date is probably also a good idea.

#5

I have the same issue. When connected to both my Android phone and Macbook pro using Dual connection mode on my Liberty 4 earphones, I can get sound from the Macbook but not from my phone.

If I go to the Dual Connections option on the soundcore app and disconnect my Macbook the sound works on my phone again. I don’t ever have to disconnect the phone to get the Macbook sound to work

Also the Macbook will reconnect at times since I don’t actually turn dual connections off and the sound from my phone immediately stops.

I suspect something on macOS might causing this issue. This feature worked perfectly a few months ago, only thing that has changed since was an update to macOS.

Anyway I haven’t found a permanent fix for this yet.

1 Like
#6

Hey everyone,

I’ve been dealing with a similar issue on my Mac Pro and Android phone with Liberty 4 NC. even when there’s NO audio playing on my Mac, the sound on my Android phone is still absent. It seems like the Mac always takes precedence in the connection, and switching between devices becomes impossible. I’ve tried unpairing and repairing, but the problem persists. Has anyone found a solution to this? It’s becoming quite frustrating.

Thanks!

#7

Hi all,

I’m having the exact same issue. Multipoint connection seems to be stuck once the earbuds are connected to my MacBook Pro. They won’t switch to my phone when playing music or watching a video, any media at all. It will only work by manually switching your audio on the MacBook to speakers instead of the Liberty 4 NC’s. Would be great if this issue could be solved…

I have these earbuds only for three days now and had to do more research/investigation than listening music. :see_no_evil: