I recently bought a pair of Space A40s. I’ve walked around with them and have been on a train with them several times, and I can’t seem to get the noise cancelling to work.
I contacted support, they told me to reset, upgrade firmware, make sure they were properly fitted, etc. (most of which I’d already done), but nothing helped.
I told support I could hear ambient noise, including loud conversation around me. They latched onto that last bit and this was their reply:
“Although our engineers push themself and strive to want the earbuds could eliminate 100% of noises around us, we regret that currently, they do a better job at a wide range of low and mid-frequency noises such as cars and airplane engines, fan noise, but they cannot eliminate all the noise around us, such as voice due to noise-canceling technical limitation and resources. Our competitors have the same issue. We have the most professional team working on this technology. Hope you could allow us some to improve and grow.”
So in other words, they’ve got nothing.
Have others had this problem?
I bought a set of over-ear Soundcore headphones a couple of years ago that were defective; I had to return them. Also, Amazon has a warning on the A40 page saying they’re returned frequently, so I assume quality control is an issue with Soundcore.