Q30 and the app

[vicentemarivic05]

hi the app cant find my soundcore q30?

[element321]

What steps have you tried?

A few things that might help. The easiest would be restarting the phone. Then resetting the headphones back to factory, check for updates on the app, uninstall/reinstall the app. These are few things I found helpful when troubleshooting BT device connectivity issues and other tech devices being difficult.

If these options don’t help I’d contact support at service@soundcore.com Make sure to give them what troubleshoot steps you’ve already tried. Also, have your serial number, date of purchase, and your order number/receipt ready. These steps will speed up the support process.

[Duane_Lester]

Support topic- How to connect to the soundcore app

We have had a several threads in the past about connecting to the app. With new earbuds coming out, I am assuming we may have an influx of new users searching on how to connect their device to the app. So here it is using the Liberty 2 as an example. Go to your device Bluetooth settings and scan for the earbud/speaker you want to add. Once the earbuds are found, you will click on the earbuds to connect them to your phone. [bluetooth%20pairing%201] Once you select to connect the earbuds, …

This should give example of how to connect

[TheSnarkyOne]

Hi, try having a look at the video below from Soundcore.

It runs though many things for the Q30s.

If it helps, great, if not, let us know if you have paired with another device.

Also, first time use, or have you been able to use them prior?

[vicentemarivic05]

hi i tried reinstalling it and install again and it worked. thank you so much for your help

[vicentemarivic05]

thanks for your help. tried to reinstall and it worked.