So, like the title says, I simply can’t get it to connect. I’ve tried everything that I could: Reset the headphone and my smartphone, installed a third party bluetooth software, reset my network and bluetooth settings, tried to work through the app, all to no avail.
However, it connects to my windows laptop just fine, as it did with my sister’s Iphone.
I own a Samsung Galaxy J7 Prime 2, btw. It pairs, then I tap to connect and nothing happens. I also think that it’s important to note that I own bluetooth earbuds (Redmi Airdots) and I have no problem whatsoever with their connection.