hello, I have recently received wakey, and after connecting it without problems to the bluetooth of my galaxy note 9 I tried to connect it to the soundcore app but it does not work, I have tried several times to delete and install the app, turn off and on again both wakey that my smartphone, but it doesn’t work
Thank you,
Simone
Wakey don't connect with the soundcore app
Hmm I know might be obvious but have you tried un plugging and repligging in the wakey after a couple of second. Also maybe turn on and off Bluetooth again.
I’m trying everything, but it doesn’t connect
If so, you should contact the support.
I have just got my Wakey and have the same issue, it connects for a few seconds then disconnects so the time keeps resetting to 12.00am - a clock radio without a working click is kind of pointless. Did support ever get back to you?
Yes, have removed device on Bluetooth and re-added, disconnected, re-connected, deleted the app and re-installed. Nothing seems to make a difference.
Hmmm I have the wakey and do not have this issue so I would definitely reach out to soundcore support you can email them at service@soundcore.com they will probably not answer you till the work week begins on Monday. If I think of any other ideas to possibly help I will be sure to let you know as soon as possible. Sorry to hear that it isn’t working I hope it can be resolved soon.
I have mailed them, thanks so much for trying
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Same issue here on the note 9. Did anyone find a solution?
Hey,there. Sorry to hear about your issue. Normally, you can try the following steps to see if it helps:
1). Please uninstall the Soundcore App and reinstall the Soundcore App.
2). Holding the Bluetooth and Volume+ buttons at the same for 3-5S to reset(it will show a version number on the display screen and restart the Wakey).
3). Check this speaker with a different phone.
If your issue is unfixed, please reach out to Soundcore customer via service@soundcore.com.