Q30 sync to Soundcore app?

#8

Noob here, so I hope I’m in the right place? (I really hate being humbled by this stuff!)

I received my Life Q30’s in early November, 2020. Had one hell of a time finding the App. My Q30’s work great however I have NEVER gotten them to connect with the App?! I figured that I’d come back later for an updated version of the App, but I can’t even find where to acquire the damned App now?! I feel so stupid!

Oh Professor, please HELP me? With the APP that I have, I can go through all of the screens that you show AND I can select the Life Q30’s, but all the App does is sit there spinning away, but dumb as dirt? It never finds or connects with the hardware? Please, can you or anyone shed some light for me?

Thank you for your time and consideration…

#9

App is your mobile app store.

For Apple mobile devices iPhone iPad

For Android

Open install.

From there follow the above steps to type to product.

I don’t own Apple but on Android it takes a few goes to connect I have to close the app and try again.

The apps should auto update themselves via background processes on the mobile device. Firmware updates get notified in the app.

#10

Hey… Thanks so much for your help. Upon reading your experience, I think I’ll keep playing with the APP, as you did. I have the Life Q30’s on a “Chromebook,”(Android). Yesterday I Uninstalled the APP, rebooted, re-installed the APP and then Started/Opened the APP and it behaved differently this time? It gave me reason for hope… alas, still wouldn’t recognize my Q30s’?!

Question to you “Professor:” When clicking on the Q30 tab is where I get hung up. The screen says that its searching… and never gets past that point? I’ve done that with my Q30’s ON, ON & Paired, ON & Searching to Pair and Off. I don’t know what Mode it wants my Q30s’ to be in, in order to be recognized?

I’ll keep trying and let you know my status, if & when it changes.

Thanks for your time and consideration.

#11

Oh. :thinking:

You’re using Android on a Chromebook?

I doubt that will work (good luck) as Linux is controling the Bluetooth and Android is emulator on top. May work…

Much more likely to work is use app on a real Android or iOS and settings there, then connect from Chromebook and it should keep the settings.

#12

LINUX and Bluetooth is always more than a misery, better I would say mystery.
But it works, if you pray a lot and have the skills to get into some weird code and do do some “corrections” .:grin:

#13

Well that’s not the answer I was hoping to hear… So these mutant OS’s are not truly melded yet, huh? Boy, they sure want you to think so. ARGH!

Now, coming from a point of ignorance, I don’t know if this makes a difference or not, but I have NOT turned ON the option for LINUX yet?

Yea, I needed something quick and cheap for a “ZOOM” session with Doctors and my Windows 7 & 10 machines have a nasty Virus, (thanks to Bill’s forced auto updates). Hope he gets the China Virus! Kinda Tit for Tat, right? (kidding…a little.) Oops! I digress. Sorry.

I needed HELP, I asked for HELP, you gave me HELP! Thank You All so much. Your helping me to renew my faith in human kind here and it feels so good, with the state of things in U.S.A. right now! I needed that HELP too.

I’ll go bang my head for a while. Keep Smiling… Later!

#14

Chromebook run ChromeOS which is Linux, heavily tuned. It has an Android emulator. The connection to Bluetooth is handled by ChromeOS not Android.

The Soundcore app might work, if ChromeOS has been modified to let Soundcore app talk directly. But as soon as you said Chromebook I thought I’d warn you might never work.

No don’t fiddle with Linux, that’s just a non-tuned Linux running in parallel.

You might get lucky, make sure you connect once the Q30 icon is central

On my Android phone looks like this

Screenshot_20201222-191303
Screenshot_20201222-191303.jpg1080×2280 176 KB

Workaround is extremely simple, just control from your phone and use on your Chromebook as a regular BT device. I do that, my laptop is Linux and is control the Q30 from my phone. Simple.

You’d use the Chromebook normal settings, Bluetooth and just connect as per any BT device. The app, if it works, is for other features.

#15

Nah… it’s even worse than that, for me. I don’t have an Android phone nor an iOS phone. Now this is by design though, that I have shot myself in the foot here. I have refused to get a “Smart Phone” of any kind. You see, when I was younger we used to worry IF some one might be bugging our phones. Today Younger people and Adults will run out to spend $1,000.00 on something that they already know is not only listening to everything they do, say even video them at any time… and they’re excited to do it?! Boy, not me! this crap going on today freaks me the heck out, Big Time! So, my compromise was this “Chromebook” as I was told that it could run any “Android” APP’s?!

Well, education never ends, does it. Yea, I use an old “Flip Phone.” Before GPS, etc., to avoid having to carry one of those Trackers! They are the Evil Spawn of Big Brother . I’ve just never run into problems, such as this before. Always figured a way through, without needing to have one… until now. POOP!

So sorry for the book! Thank you so much! imagine how long that would have taken me to figure out on my own? I wouldn’t have any hair left. Well God’s putting a bunch of Gold Stars in your Book, up there for finding pity on me. lol

#16

Thank you so much for your help. Nah, I’m not going to be doing any coding in Linux. I was one of those that had to stick with DOS & Windows. That’s how I made my living, or believe me I would have made the switch. I hate Bill and for so many reasons too. Windows 95 was proof that he was Evil!

Thank you again.

#17

Have ever read about someone talking about an android emulator on a pc. I am not sure how far they have came with that or if they have a stable emulator of it.

#18

Im having the same issue. I can listen to music on the headphones and they paired fine but the app will not recognize the headphones. Using OnePlus 6T

#19

It’s down to devices and the underlying hardware presentation to the VM. You could probably run Linux, Virtualbox, Android but it would probably be x86 not Arm and I doubt would be supported platform for the app.

I could probably solve this but not worthwhile, get an old Android phones or tablet, no need for a Sim, just setup, installation of app, use it as required to configure the headphones , firmware upgrade, and otherwise just use as a normal BT device from anything. That should work and meet the goals of the OP as the phone isn’t being used for other than for the app.

There may also be a way on ChromeOS but would need to dig deep. You’d need to search for present BT device to Android under ChromeOS.

1 Like
#20

I agree. When I saw the article, I think it was in the early stages and don’t know how long ago it was.

#21

HI. I just bought Q30 but I can’t connect it to my Motorola One Vision. I have tried trough the Soundcore app, system bluetooth pairing, even NFC. Phones for a while are connected but after 2-3 sec disconnected.
I can successfully connect them with iphone and upgrade to the latest firmware. Please help me.

#22

This sounds most probably a Bluetooth version issue.

Try the following, once this fails then consider warranty process.

Delete all your pairings (iPhone, Moto, others), and to be doubly sure turn off all Bluetooth on them all.

Reset the Q30.

Not sure if these are correct, if not search.

Screenshot_20201230_130929
Screenshot_20201230_130929.jpg1600×987 278 KB

Then only pair with the Moto via Bluetooth pairing in settings. Then connect via the app.

If this works reliable then pair with another device. If the problem then returns then it’s because the Q30 can’t work between two different Bluetooth versions.

If fails then hopefully someone along here with better advice, or go to service@soundcore.com

#23

Many attempts and finally success. I’ve got Q30 working. I don’t know exactly what I have done but as You mentioned. I removed all devices from phone BT settings, reset Q30 and so on.
Thank you for help.
PS I didn’t expected such a great sound quality :slight_smile:

2 Likes
#24

Cool, glad it worked eventually. I dont have your exact setup but your post reminded me of an issue I have between my old laptop and my new phone, I paired with phone then with laptop and headphones unreliable, but if I reset then pair with laptop then phone it works. I think the headphones just don’t like too much spread in BT protocols.

I could also be completely wrong and it’s random.

#25

Hi Professor, was hoping you could help me out as well.

I have a Q30 and I am unable to connect it to my Samsung Galaxy A22. I used to have a Xiaomi Note before and it struggled to connect to it and after a bunch of attempts it somehow did it. Now as that phone had some issues I had to change to the A22 and it just won’t connect.

The headphone easily connects to my laptop (Mac) but unable to connect to the A22.

It pairs most of the times, but then won’t connect. Sometimes it will give an error message “An app is needed to use this device” and other times won’t give any error message.

I have gone through the forums and tried resetting the Q30, deleting cache in my phone, rebooting, etc. But nothing works.

Any other ideas ? How do I make it work?

#26

Hey guys, I solved this problem and think that has how help you. Checkout on this thread: Q30 and Galaxy S20+

#27

Good job you made. :wink: