Soundcore Q30 reset to max volume on IOS device or Switching PC and Mobile

[Csfts123]

I have an issue when using Soundcore Q30 .When i switching the eq mode on soundcore app on iphone, or switching between PC/mobile, or even after using play/stop after changing between streaming services, the headphone usually resetting the volume to maximum 100% and it blowing out my eardrums, i feel it’s so annoying and affraid to use any time because of accidently set to max volume only until i change it by volume button then it turn back to previous normal volume. Is it firmware bug or something? Anyone has the same issue on ios device?

[Chiquinho]

There was a thread were a user told about the same problem.
You could use the search function
(magnifier, upper right corner beside your avatar)

[Csfts123]

Sorry i cant find that thread. What is the keyword to search?

[Chiquinho]

Sorry I don’t know as well , may be other headset/earbud users know

[Steve976]

Hi @Csfts123,

Welcome to the forum. This may be the thread @Chiquinho was thinking about. I have the Q30 but I use Android (LG G8).

Soundcore Life Q30 Volume and ANC issues

I am noticing from experience and researching other forums/posts that there are some software issues with the volume control. When connected to 2 devices the volume will increase in volume when going from one video to another (on the same device) or when going from one device to the other. Also, when trying to change the volume the volume will be muted upon the first button press (either up or down buttons), then you have to press the volume button multiple times to get back to the previous volu…

If that doesn’t help, I’d suggest you contact Customer Support:
https://us.soundcore.com/pages/contact-us

Good luck!

[traveller2207]

I have a problem like that. I’ve not check yet in situation between two devices, but the max volume was when I turned on the headphones after night turned off mode.